Products and Services

Dods & Associates, Inc. sells several products and services to meet a wide range of communications needs.

Avaya Communications
Avaya manufactures business telephone systems for small to large companies. Dods & Associates, Inc. sells the full line of Avaya systems including Partner ACS, Merlin Magix, and Definity Communication Servers. Messaging products include Partner Messaging, Merlin Messaging, Intuity Velocity, and Definity Velocity.

MultiTech
MultiTech manufactures DSL/ISDN routers and VoIP products. MultiTech’s VoIP products are certified on the Avaya Partner ACS and Merlin Magix.

Taske Technologies
Taske Technologies is a software company that specializes in ACD/call center software. The Taske ACD Toolbox works with the Merlin Magix system to provide a full-featured call center application for customers with 5 to 200 agents.

Southwestern Bell
Dods & Associates, Inc. is an Authorized Sales Representative for Southwestern Bell. Southwestern Bell provides local, long distance, T1, ISDN, data circuits and Internet products. Internet products include high-speed Internet service and web hosting.

Bogen Communications
Bogen develops and produces sound processing equipment. For over 68 years, Bogen has been a leader in commercial amplifiers, speakers and intercom systems for background and foreground music applications, as well as for security and educational applications.

MCK Communications
MCK develops distributed voice solutions that cost-effectively extend the features and functionality of the corporate voice system to branch offices, remote call center agents, telecommuters and mobile workers over any network.

Panamax
Panamax is the country's pre-eminent manufacturer of electronic and electrical power products. They have achieved an international reputationfor unique solutions to the worldwide problem of power disturbances.

Plantronics
Plantronics introduced the first lightweight communications headset in 1962 and today is the worlds leading designer and manufacturer of lightweight communications headset products. In addition, they produce products for the computer and mobile market segments, speacialty telephone products,such as amplified telephone headsets, telephones for hearing impaired users and noise cancelling headsets for use in high-noise environments.

Powerware
Powerware Corporation designs and manufactures innovative, end-to-end power protection and management solutions for Avaya-which are used by a broad range of businesses worldwide. Powerware is known for it's solutions approach to solving everyday power problems, simply and efficiently.

Veramark
Veramark is the world leader in call accounting with more than 85,000 systems installed. They have been the sole supplier of genuine Avaya Call Accounting Solutions since 1984. Avaya offers a call accounting solution for every need and budget.

Polycom
Polycom is known internationally as an innovative market leader in endpoint voice and video communications. Their customer premise equipment has become a trusted, familiar part of the landscape in virtually every conference room in every fortune 100 company.

Valcom
Valcom's PagePac paging systems are the most useful, cost-effective and reliable tools available to improve communications in any environment.

Complimentary Products

• Wireless Handsets- Engenius, Spectralink
• Paging- Bogen, Valcom
• Headsets- Plantronics
• Surge Protection- ITW Linx
• UPS- Eaton Power Quality
• Call Accounting- Veramark
• Music On Hold- Audio Messaging Solutions
• Interactive Voice Response (IVR)- Computer Instruments
• Conference Room Speakerphones- Polycom
• Video Conferencing- Polycom
• IP Router- Adtran, Kentrox
• IP Switch Switch- Adtran, Extreme Networks
• Virtual Private Network (VPN)- Adtran, Kentrox, Sonicwall
• Wireless LAN- Blue Socket, Meru Networks
• Call Center- Avaya, Taske
• Conference Bridge- Avaya
• Call Recording- Avaya, Co-Nexus
• Screen Pop/Middleware- RS